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Shift Happens

How In-Housing Partners Enable Agility

Strategic sourcing has emerged as a powerful catalyst to help brands build a durable competitive advantage. Forward-thinking CMOs are re-shaping their resourcing strategy to drive greater agility, productivity, innovation – and in-housing partners like Filter play an increasingly important role.
David Hensel
January 16, 2020
Shift Happens

The 2020 Marketing Imperatives

This month marks the one-year anniversary of Merkle’s acquisition of Filter. It also marks another Merkle-related annual milestone: the release of their newest edition of the Marketing Imperatives. The 2020 report is “an invaluable guide to achieving the next level of hyper-personalization to deliver that total customer experience.”
David Hensel
January 9, 2020
Shift Happens

Agility in the Face of Uncertainty

“While it’s clear that businesses compete based on customer experience, a good deal of uncertainty exists about what an effective customer experience management strategy looks like,” Adobe's CMO noted recently. In-housing partners provide critical agility to help CMOs succeed through that uncertainty.
David Hensel
September 3, 2019
Shift Happens

We Wrote the Book on In-Housing

Our new E-book, “The Hybrid Services Approach,” takes an in-depth look at the forces behind the rise of internal agencies today – and helps marketing leaders chart a new course beyond the binary options of traditional in-housing or agency outsourcing.
David Hensel
August 12, 2019
Shift Happens

The Hybrid Services Model

A growing number of companies are taking their marketing in-house in pursuit of, as Forrester describes it, “a new model that puts the client at the center, elevates new services, and blends creative entrepreneurialism with new executional prowess.” While the in-house trend had grown in popularity, however, it often fails to live up to this promise and in fact, brings its own set of significant challenges.
David Hensel
July 18, 2019
User Experience

5 Key UX Roles

UX experts come in several flavors, each with a set of skills and key traits. We'll walk you through the details of 5 UX specialties so you can assemble your ideal team.
Andy Keck
May 9, 2019